Cancellation and Refund
Effective Date: August 30, 2024
1. Overview
We are committed to providing our customers with quality products. Please note that all sales are final. We do not accept returns, cancellations, or offer refunds once an order has been placed, except in cases where the product is defective or damaged upon delivery.
2. Non-Returnable & Non-Refundable Items
All products sold on our store are non-returnable and non-refundable, including but not limited to:
Physical products
Digital/downloadable products
Gift cards or vouchers
Personal care items
3. Exceptions – Defective or Damaged Products
If your item arrives defective or damaged, you must notify us within 48 hours of delivery by contacting our customer service team at [Insert Contact Information].
Please include:
Order number
Clear photos/videos of the defect or damage
If approved, we will replace the defective item with the same product at no additional cost.
4. Shipping Costs for Replacements
If a replacement is approved due to a defective or damaged product, we will bear the shipping cost for the replacement item.